Festival FAQ’s
When does the festival take place?
For 2022 the Festival is taking place from 2nd July 2022~ 10th July 2022
How do I book tickets?
You can purchase your tickets online by visiting our festival event page here or in-store at the till or by calling us on 01727807248.
Can I buy tickets on the door?
We highly recommend booking your ticket prior to attending to ensure you do not miss out as tickets do sell quickly.
Do I need to bring my ticket with me?
No we keep a record of all names so we do not require you to bring a ticket.
Can I get a refund if I have booked a ticket and am unable to attend?
You can get a refund 28 days prior to the event taking place. We may consider refunding tickets after this time, but it is unlikely we will do so unless the event is sold out. You may transfer your ticket to someone else if you are unable to use it, but we recommend that you let us know so that we can update our attendee list on the door. To request a refund or for any queries please contact antonia@books-on-the-hill.co.uk.
What happens if an event is canceled/postponed?
If an event is postponed, we will let you know and offer you the option of choosing between a refund or carrying your ticket over to the new date. If the event is cancelled, we will refund your ticket.
How long do events last?
Our events typically run for 45 minutes to one hour but some workshops may run longer but these will be specified in the event information.
Do you use accessible venues?
At this time we are sorry to say that majority of our venues are not accessible due to the age and layout of the buildings. We are striving to include some accessible venues in our lineup. If you wish to enquire about a particular event please contact antonia@books-on-the-hill.co.uk.
Do you admit latecomers?
We understand that sometimes attendees may be late due to unforeseen circumstances and we do allow latecomers. We ask that you are quiet when entering and find the first available seat.
How do I get to the Festival?
We are located in St Albans Hertfordshire. You can get to us via car using our shop postcode AL11ER. There are a variety of car parks nearby which you can view here on the St Albans Council website.
How do I support the Festival?
We have a support page where you can find all the relevant information on ways to support the festival, such as donations and sponsorship. With your support, it will help us to ensure that we can continue the festival for years to come. Please click here for more information.
Covid Safety Measures
It is of paramount importance to provide a safe atmosphere for our attendees, so a variety of online and in-person events will be available, the latter taking place in carefully managed venues across the city.
We will be enforcing the government guidelines at all our in-person events and we will be ensuring we keep up to date with the latest information. At this moment in time we ask that you do not attend our events if:
you have tested positive for COVID-19, are waiting for COVID-19 test results, have COVID-19 symptoms (see NHS website for COIVID-19 symptoms here), or if you have had close contact with a person who has tested positive for or who has symptoms of COVID-19.
We do advise for you to wear masks throughout the duration of the event, to use sanitiser when entering venues, and we ask that you take a lateral flow test 48 hours prior to the event you are attending.
Further information
For any further queries or questions please get in touch by using the form below: